FAQ

Materials

We use ethically sourced Springbok Hair-on-hide as a feature panel on the front of our handbags.

Our handbags are made with genuine springbok hair-on-hide. The ethical nature of the materials we use is very important to us. Springbok are classified as non-cites (which means there is no threat to the survival of the species) and the animals live freely in abundance in Southern Africa.
The sustainability of the species is carefully managed and the population is culled to keep the ecosystem in balance. The local food industry benefits from this and the by-products are also utilised in decorative ways in interiors, furniture and fashion.

All our handbags have the main composition of high quality Italian nappa leather. The interior of the handbags are made with genuine pigskin leather.

DELIVERY

Standard Delivery in the UK takes 2-3 working days.

We offer delivery to the UK, Europe and Australia. If you need international shipping outside of these locations the please contact us.

Delivery in Europe takes 3-5 days. For delivery outside of Europe please allow up to 10 working days.

We would be happy to arrange special collection for your designer handbag. Just tell us what it is and we will do our best to accommodate your request.

For any special requirements please contact us directly and we are always happy to help.

PAYMENT

You can pay for your handbag using your debit or credit card through worldpay. You may also choose to pay using paypal. We can also facilitate payment over the telephone. Please contact us should you need to.

You do not need an account to checkout, you can shop as a guest on SHERENE MELINDA. However having an account allows you to view order history and to easily checkout next time.

We use SSL (Secure Socket Layer) on our website which encrypts all information sent from your computer to our server. This includes all private information like address, name and contact number. When shopping on SHERENE MELINDA you will see a padlock and the word secure in the URL address bar. Payment is securely processed via Worldpay / Paypal depending on your chosen method. This process will refer you to the third party site (either Worldpay or Paypal) to complete payment. Both these third party websites are also secure.

RETURNS AND EXCHANGES

We do offer returns and exchanges. Click here to view our Returns Policy.