RETURNS POLICY

If you would like to return your handbag please take note of the following.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Shipping

To return your product, please contact us by telephone on 0203 856 3433 or email at shop@sherenemelinda.co.uk to make the return arrangements. All returns will need to made using trackable shipping.

Refunds

Once your return is received and inspected, we will notify you and the refund will be processed. 

Exchanges

If you would like to exchange an item, then please contact us by telephone on 0203 856 3433 or send us an email at shop@sherenemelinda.co.uk to make the necessary arrangements.

MATERIALS

Our handbags are made using leather both inside and out. We use nappa leather on the outside and the handbags are lined with an ecofriendly (using no harmful chemicals or dyes) natural pigskin leather in the inside. This helps to make our bags incredibly soft and luxurious but also durable and longlasting.

For our signature feature that we have become known for we use genuine Springbok hair-on-hide leather. The ethical source of the materials is very important to us. Springbok are classified as non-cites (which means there is no threat to the survival of the species) and the animals live freely in abundance in South Africa. The sustainability of the species is carefully managed and the population is culled to keep the ecosystem in balance. The local food industry benefits from this and the by-products are also utilised in decorative ways in interiors, furniture and fashion.

All our leathers are a by-product of the food-industry.

We use only high quality YKK zips and silver-coloured metal chains, studs and handbag hardware.

All our handbags are offered with a white cotton dustbag to keep them clean.